Groundswell
“Groundswell – Winning in a world Transformed by Social Technologies” by Charlene Li and Josh Bernoff, 2008 Forrester Research Inc., ISBN978-1-4221-2500-7Key Concepts:
Leading companies are harnessing the power of their customer communities for more effective marketing, brand management and product development. The book uses research and case studies to illustrate the point.
The book also provides key concepts on how organizations can develop a strategy to interact with their customer communities as well as how to segment and profile those communities.
Why is this important for associations?
Many of the examples and concepts can be directly applied to the association community, however, the research and examples are geared primarily towards the corporate environment. Therefore associations will need to tailor the concepts with the unique governance structure of an association to put the concepts into practice.